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Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. In this episode, the focus is on the future of healthcare CX and how AI, global expansion, and disciplined product strategy are driving measurable growth.
Our guest is Naomi Adams, SVP Customer and Ecosystem Partners Growth and Account Management at League, a leading AI powered healthcare CX platform reaching over 63 million people worldwide. With more than 15 years of experience in corporate strategy and digital transformation across global markets, Naomi shares insights on scaling innovation in complex healthcare systems.
Key Highlights:
- Scaling to 63M+ Users: Core principles behind product market fit, funding success, and enterprise partnerships.
- AI in Action: How AI strengthens internal workflows and enhances personalized healthcare experiences.
- Canada vs U.S. Strategy: Key market differences shaping platform design and compliance execution.
- Resilient Leadership: Lessons on confidence, growth, and navigating competitive environments.
- Future of AI Agents: The long term vision for agent driven healthcare experiences.
Special Thanks to Our Partners:
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Google: https://www.google.ca/
A1 Global College: https://a1globalcollege.ca/
ADP Canada: https://www.adp.ca/en.aspx
For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!
Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
