Strategies for Retail Transformation and Consumer Engagement with Expert Myles Gooding

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In this enlightening episode of the CanadianSME Small Business Podcast, we are joined by Myles Gooding, a renowned leader in the retail and consumer markets sector. Myles, a Partner at PwC Canada and a National Consumer Markets Leader, brings over 25 years of experience in retail, focusing on areas such as technology, supply chain, and analytics-driven performance. His contributions have significantly enhanced retail operations, particularly in terms of gross margin and capital efficiency. As Chair of the Retail Advisory Council at the Ted Rogers School of Retail, Myles is deeply invested in industry innovation.

Key Highlights:

  • Myles discusses emerging trends for the holiday season based on the Canadian holiday outlook report.
  • Insight into how retailers can adjust their strategies in response to these trends.
  • The impact of augmented and virtual reality on the retail experience.
  • Strategies for retailers to effectively integrate these technologies into their operations.
  • Myles shares key strategies for retailers to remain competitive and responsive to changing consumer needs.
  • Practical steps for small and medium-sized enterprises to adopt lean operating practices.
  • The role of AI and other technologies in this transformation.
  • Steps for small businesses to integrate sustainability into their core operations.
  • The economic, environmental, and social value of sustainable practices.
  • The importance of these collaborations for small businesses.
  • How to engage in public-private partnerships for mutual benefits.
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We express our profound gratitude to Myles Gooding for his invaluable insights and expertise in retail and consumer markets. His understanding of evolving consumer behaviors and technological advancements is a treasure trove for businesses in these dynamic sectors. Special thanks to our partners – RBC, UPS, and Xero – for their continued support of the small business community, playing a vital role in fostering a thriving business ecosystem. Remember to subscribe to CanadianSME Small Business Magazine at for more enriching discussions and expert insights.